Delegation, Organization and Time Management


I attended another fabulous webinar presented by Trizetto, with Susan Childs, FACMPE.


This webinar was titled: Delegation, Organization and Time Management – Proven Strategies That Advance Your ROI and Enrich Your Practice’s Worth!


This webinar was geared towards Practice Administrators and how they could create more efficiency, better workflows and be more productive with their time, as well as their staffs. I often feel like I could work 24/7 and still have things to do. Delegation, organization and time management are critical to being able to do all the things that need to be done.


There were numerous recommendations on being more effective, efficient and productive, but rather than writing a lengthy blog about it, I will take a page from Susan’s book (so to speak) and bullet point some of my personal favorite points!


  • Clean desks. Some have them, some don’t. Work however works for you, but do keep a clean desk where patients can see.

  • How to keep your desk clean? If it takes less than 5 minutes, do it and get it off your desk! Any longer, create a filing system that will allow you to come back to the tasks when you have more time. Sometimes I put tasks on my calendar that are going to take me an hour or more. Or tasks I really don’t want to tackle!

  • Track your time! Write down what you spend your time doing. That way, you have more control over what you’re spending your time doing.

  • Emails. Clean out. Delegate. Color code.


Email is the gift that keeps giving - Susan Childs, FACMPE

  • Learn how to deal with people that take up a lot of your time. Schedule weekly meetings that allow you to focus on just this person for this time.

  • Understand the difference between good stress and bad stress. Good stress feels invigorating, a job well done. At the end of the day you feel like you achieved a lot. Bad stress leads to burnout.

  • Listen to music.


We can love our jobs but still experience stress. -Susan Childs, FACMPE

Emotional intelligence


Emotional intelligence is one of my favorite new topics, as it relates to the business of healthcare. Emotional intelligence comes with a skill set. This skill set includes things such as:


  • Superior communication, such as clear and concise communication.

  • Self-awareness

  • Self-regulation, able to control your emotions

  • Social awareness, how do you look to everyone else

  • Remain engaged

  • Reading and leading your employees

  • Foster a supportive culture

  • Establish a core group

  • Be aware of what you’re asking your staff to do

  • Ask good questions

  • Be aware of your tone

  • Reflective listening

  • Promote wellness

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