Updated: Mar 3, 2020
Healthcare is changing. It is changing to eliminate waste of money, time and resources. It is changing to make more care available with less providers. It is changing to empower patients to participate in their own care. How are you changing with the times in 2019? Here are nine ideas.
1. Make your website interactive, clean-looking, interactive, friendly and interactive.
Think of your website as your digital receptionist to your practice. If all your patients can do on your website is look up your phone number, you’re wasting everyone’s time. Patients want to register, make appointments, pay their bill, get their test results, chat online with a staff member, access their personal health record (PHR), watch videos and listen to podcasts you make or recommend. They do not want to wander around your phone tree or wait on hold.
2. Give your patients information, information, information.
According to a MedTera study conducted in September 2010, 95% surveyed indicated that they are looking for more comprehensive information about disease management, and 77% said they hadn’t received any written information about their illness or medications directly from the physician. See more details about what patients want here.