• Billing Department

4 Tips on Choosing a Medical Billing Company for Your Chiropractic Practice

The reality is that while many chiropractors would like to believe that they can totally rely upon the healthcare billing companies with which they work, that in fact is not always the case. The Comprehensive Error Testing Program, responsible for measuring improper payments in the Medicare Fee-For-Service program, reported in 2018 that there was a 41% error rate on claims for chiropractic services. Therefore, chiropractic care providers need to be very careful when choosing a medical billing company to work with.

Different healthcare billing companies will inevitably offer different package deals and benefits. But there are certain issues that providers should keep in mind when making a final selection. Below are just a few of the considerations that chiropractors and especially owners of chiropractic practices should make when selecting a medical billing company to work with.

1. Transparency

It's crucial for patients to be able to fully understand what they are being billed for and why -- as well as why some, but not all, services are covered by their insurance providers. Some healthcare billing companies are simply more transparent than others, and this can greatly change the way that patients perceive your practice. If they receive bills that they don't understand and are simply expected to pay them, they may decide to switch practices entirely. If a patient receives a bill but is unable to access the line by line itemized version of that bill, they cannot easily dispute it if they feel they were billed incorrectly. The goal should be to ensure that your patients are never billed incorrectly, but if it does happen due to human error your patients and clients need to be able to research their options easily.

This is also important for you as a healthcare provider. When using medical billing software, you need to be able to easily troubleshoot and understand what you're looking at. The more transparent medical billing companies are, the simpler this is.

2. Ease of Use

This applies more to your office staff than it does for your patients, but it's equally important. Office staff at chiropractic practices need to be able to juggle scheduling appointments for patients and speaking to both patients and representatives from insurance companies about billing issues. If healthcare billing companies provide you with systems that are difficult to understand, this can become difficult quickly.